We are looking to add a motivated Service Adviser to our high volume Service Department. As the first point of contact to our customers, this position is a liaison between the customer and our Service Department. The Service Adviser works with customers to determine the issue aboard their boat and generate work orders for our Marine Technicians. A vital part of this position is ensuring the requested parts status, job status and the job completion times are consistently and correctly updated. The Service Adviser will work together with the Parts Department and Service Department to establish and maintain an effective and proficient work flow.
Responsibilities include but are not limited to the following:
Monitor incoming calls, answer inquiries, and create customer accounts.
Generate work orders; maintain the ability to verbally diagnose problems correctly and accurately describe those problems on the work order.
Communicate expected repair time to customer.
Update and communicate with customers to keep expectation levels appropriate. Notify customers promptly regarding any delays, changes, or additional work that is required.
Manage job status updates by insuring technicians and the Parts Department have accurately provided their own updates to the shared tracker. Job scheduling is highly dependent on these updates staying accurate and current.
Prospecting new work through customers.
Follow company policies and procedures in order to maintain a high level of efficiency and professionalism
Display a high level of professionalism, organization and attention to detail in all they do
Excellent communication skills
Ability to work in a fast paced environment
Ability to become proficient in QuickBooks and SmartSheet
Proficient computer and typing skills
We offer competitive pay reflective of skill and experience level
Company pays 100% of employee health insurance monthly premium
Company pays 50% of Dental/Vision monthly premium
PTO (paid time off, including vacation, sick leave and bereavement)
For the right individuals, excellent opportunity for growth within the company
We are seeking true professionals that take great pride in themselves and their work. True North Marine continues to offer industry-leading pay, competitive benefits, career training paths and advancement to our valued employees.
If you feel you may be a good fit and are open to new challenges and rewards, apply with us today!